How is an infrared sauna delivered?

Flat-packed as LTL freight — several panel boxes on a pallet, lowered by liftgate to the curb. Carrying boxes indoors and assembly are your responsibility unless you elected white-glove delivery at the time of order.

How heavy are infrared sauna boxes?

Individual panel boxes commonly weigh 60 to 120 pounds; a full two- or three-person cabin shipment can exceed 500 pounds. Plan on two adults.

Will an infrared sauna fit through my door?

The longest panel box is the constraint — its dimensions are on the product page. Measure every doorway, hallway turn, and stairwell on the route before ordering.

What should I write on the bill of lading?

Specific damage, exact location, approximate size — and note any missing boxes against the packing list. Avoid "damaged" or "subject to inspection" alone.

What if a panel is cracked inside an undamaged box?

That is concealed damage. Photograph the packaging and the panel, keep everything, and email the concierge immediately with your order number. Claims are time-limited.

How long does it take to assemble an infrared sauna?

Typically one to three hours with two adults, using the manufacturer's clip or buckle system. Read the instructions through before starting.

Do I need an electrician for an infrared sauna?

Only if you need a new dedicated circuit, which is normal pre-delivery work. Most residential cabins plug into a dedicated 120-volt outlet; larger units specify 240 volts.

Infrared Sauna Delivery: Freight Day, Panel Inspection, and Path of Travel

An infrared sauna does not arrive as a sauna. It arrives as a stack of panel boxes on a pallet, at the curb. Delivery day goes well when three things are true: the terminal appointment is kept, every box is inspected before the signature, and the path from curb to room is already clear.

Editorial guidance · Teak & Marble Atelier Reviewed 2026-09-05 Companion video: Infrared Sauna Delivery & Preparation Protocol (1–2 min)

Companion video — Infrared Sauna Delivery & Preparation Protocol · 1–2 min

What arrives, and where

Infrared cabins ship flat-packed: wall panels, roof, floor, bench, door, control unit, and hardware in several boxes strapped to one or two pallets. Individual panel boxes are long, awkward, and commonly 60 to 120 pounds. The whole shipment for a two- or three-person cabin can exceed 500 pounds.

Standard delivery is LTL freight to the curb: the driver lowers the pallet on a liftgate and leaves it at the nearest safe point. The driver does not carry boxes indoors and does not unpack. Lead times are set by the manufacturer and carrier and differ by product; the current window is on each product page and in our Shipping Policy.

White-glove delivery is available as an option, priced separately, and must be elected at the time of order; it is never included by default. For an indoor cabin going up a flight of stairs, it is often worth electing.

Clear the path of travel first

Before the truck is booked, walk the route from curb to the room with a tape measure. The longest panel box is the constraint — its length is on the product page. Check every doorway width, every hallway turn, and the stairwell if there is one. Remove doors from hinges if a turn is tight; it takes two minutes and saves a gouged frame.

Have a clear staging area next to the final location where every box can be laid flat and opened. Assembling in the doorway is how panels get scratched.

Inspect every box before you sign

The bill of lading records the condition in which you received the freight, and once you sign it clean the carrier's liability for visible damage largely ends. With the driver present, look at every box: crushed corners, punctures, water staining, broken banding, a leaning stack. Count the boxes against the packing list on the label. Photograph every side of the pallet and the label itself.

The TMA Notation Formula. If you see anything, write it on the bill of lading using three elements: specific damage + exact location + approximate size. For example: "Crushed corner, top right of crate, approximately 6 inches." Not "damaged." Not "subject to inspection." A vague note is treated by carriers as no note at all.

Missing boxes are a notation too: "Packing list shows 6 boxes; 5 received." Then sign. A notation records the facts; it does not refuse the freight. If a box is soaked through or a panel is visibly shattered, refuse that item and call us before the truck leaves.

Open the boxes the same day

Concealed damage — a cracked panel inside an intact box — is claimable only within a short window and only with evidence. Open every box the day of delivery or the next morning, photographing the packaging as you go. Check glass panels and the control unit with particular care. Lay panels flat, never on edge on a hard floor.

Email concierge@teakandmarbleatelier.com with photographs and your order number as soon as you find anything. Keep the packaging until any claim is closed.

Before assembly

Let the wood acclimatizeGive the panels a day or two in the room where the sauna will live before assembly, especially if they arrived in very cold or very humid weather.
Confirm powerMost residential infrared cabins run on a dedicated 120-volt, 15- or 20-amp circuit; larger cabins specify 240 volts. Check the specification sheet. Any new circuit is pre-delivery work for a licensed electrician.
Two people, two hoursMost cabins assemble with two adults in one to three hours using the manufacturer's clip or buckle system. Read the instructions through once before starting.

Unsure whether the panels will make the turn on your stairs?

Send our concierge the route — a photo of the stairwell and doorways — and the model you are considering. We will check the longest panel against it and tell you whether white-glove service is worth electing.

Speak with our concierge · View the infrared saunas collection

Common questions

How is an infrared sauna delivered?: Flat-packed as LTL freight — several panel boxes on a pallet, lowered by liftgate to the curb. Carrying boxes indoors and assembly are your responsibility unless you elected white-glove delivery at the time of order.
How heavy are infrared sauna boxes?: Individual panel boxes commonly weigh 60 to 120 pounds; a full two- or three-person cabin shipment can exceed 500 pounds. Plan on two adults.
Will an infrared sauna fit through my door?: The longest panel box is the constraint — its dimensions are on the product page. Measure every doorway, hallway turn, and stairwell on the route before ordering.
What should I write on the bill of lading?: Specific damage, exact location, approximate size — and note any missing boxes against the packing list. Avoid "damaged" or "subject to inspection" alone.
What if a panel is cracked inside an undamaged box?: That is concealed damage. Photograph the packaging and the panel, keep everything, and email the concierge immediately with your order number. Claims are time-limited.
How long does it take to assemble an infrared sauna?: Typically one to three hours with two adults, using the manufacturer's clip or buckle system. Read the instructions through before starting.
Do I need an electrician for an infrared sauna?: Only if you need a new dedicated circuit, which is normal pre-delivery work. Most residential cabins plug into a dedicated 120-volt outlet; larger units specify 240 volts.

Related guides

The information on this page is provided for educational purposes only. It does not constitute medical advice, diagnosis, or treatment. Individual results vary and are not guaranteed.

Always consult a qualified, licensed healthcare professional before beginning any new wellness practice, thermal therapy protocol, or cold exposure regimen — particularly if you have a pre-existing medical condition, are pregnant, or are taking prescription medications.

These products have not been evaluated by the U.S. Food and Drug Administration. Teak & Marble Atelier products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Planning a plunge or sauna for your own space? Speak with our concierge at concierge@teakandmarbleatelier.com or 631-212-TEAK