Saunas, plunge tubs, and hot tubs ship in large freight crates. Standard freight delivery is curbside only, and the customer is responsible for getting the crate off the delivery truck. Please read Section 5.5 before ordering.
Teak & Marble Atelier is a curated retailer. We do not operate warehouses. Every product is built and shipped directly to you from the manufacturer that makes it, by freight carrier. Packaging may identify the manufacturer or its fulfillment partner rather than the Company, and items in the same order may arrive separately and on different dates.
The Company does not provide installation, assembly, electrical work, plumbing, drainage, ventilation, site preparation, concrete or deck work, permitting, or inspection services. These remain the customer's responsibility and should be arranged with appropriately licensed local trades. Our concierge team is glad to review requirements with you before you order.
The Company offers complimentary freight shipping on all qualifying orders to the contiguous 48 United States. Standard shipping for all saunas, cold plunge tubs, and outdoor shower units is included. Shipping fees may apply to parts or accessory orders under $1,000.00.
Freight and residential delivery costs are included in the price shown at checkout. There is no separate freight line item and no delivery surcharge added at checkout for qualifying orders.
Shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands requires a separate freight quote arranged before the order is accepted. International shipment may be available on a case-by-case basis by arrangement with our concierge team; where arranged, the customer is responsible for customs duties, import taxes, and brokerage fees.
All orders are processed within 3–5 business days of payment confirmation (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched from the supplier's facility.
Total delivery time equals processing time (3–5 business days) plus transit time. All timelines are estimates and are not guaranteed. Delays may occur due to freight carrier schedules, weather, supplier production, or regional conditions outside our control.
| Product Category | Estimated Transit Time |
|---|---|
| Cold Plunge (select models) | Approximately 2–6 weeks from ship date |
| Traditional Sauna | Approximately 2–6 weeks from ship date |
| Infrared Sauna — Lumin Collection | Approximately 3–13 weeks from ship date |
| Outdoor Cedar Sauna — Auris Collection | Approximately 3–13 weeks from ship date |
| Sauna — LeisureCraft Canadian Timber Collection (barrel, cabin, MiniPOD, Luna, Elation, Element) | Approximately 2–6 weeks from ship date — built to order in Ontario, Canada |
| Cold Plunge & Hot Tub — LeisureCraft (Flow, Polar, Baltic, Starlight) | Approximately 2–6 weeks from ship date — built to order in Ontario, Canada |
| Outdoor Shower — LeisureCraft (Sierra, Savannah) | Approximately 2–6 weeks from ship date |
| Cold Plunge — Frost | Approximately 3–7 weeks from ship date |
| Hot Tub | Approximately 2–6 weeks from ship date |
| Outdoor Shower | Approximately 2–6 weeks from ship date |
| Pergola | Approximately 2–6 weeks from ship date |
| Outdoor Kitchen | Approximately 2–6 weeks from ship date |
This section applies to all LeisureCraft Canadian Timber saunas, plunge tubs, and hot tubs, and to any other large-crate freight item unless white-glove delivery has been purchased.
| Consideration | What to Expect |
|---|---|
| Crate size | Crates range from approximately 6 feet to 14 feet in length |
| Crate weight | Approximately 800 to 3,000 pounds depending on model |
| Crates 84″ (7 ft) or shorter | May fit on the truck's liftgate; you and the driver can lower the crate to the ground |
| Crates longer than 84″ | No liftgate is available. You must arrange your own unloading method |
| Vehicle access | Delivery is usually by 18-wheeler. The driver will not back into your driveway. Confirm the truck can reach and turn around at your address |
| Delivery appointment | The carrier will call you to schedule. Please return those calls promptly — terminals charge storage fees for delayed scheduling or pickup |
There are three practical ways to unload a large crate:
If none of these options is workable at your address, contact concierge@teakandmarbleatelier.com before ordering and we will price a tilt-tow arrangement or white-glove upgrade for you. Costs arising from a customer's inability to accept or unload a delivered crate — including terminal storage, redelivery, or return freight — are the customer's responsibility.
Before delivery day, please confirm crate dimensions and weight with our concierge team; ensure delivery access is clear and wide enough for the truck; check for overhead obstructions such as trees, wires, and eaves; plan your unloading method and equipment in advance; confirm date, time, and location details with any third party you engage; have enough people available if unloading by hand; prepare a safe, level area to place the crate; and keep pets and children away from the delivery area.
Most Company products have an option to be delivered via white-glove freight service. White-glove delivery includes inside delivery to your installation area, unit placement, and removal of packaging and debris, handled by a two-person crew. This is an optional service for an additional fee.
White-glove delivery does not include assembly, electrical connections, plumbing or drainage hookup, site preparation, concrete or deck work, or removal of existing structures. The freight carrier will contact you directly to schedule an appointment, and customer presence is required. Please ensure a clear access path is available from the street to your installation location before the crew arrives.
Inspect your unit before the delivery crew departs. Failure to note damage at delivery may limit your ability to file a claim.
You may accept a damaged shipment — doing so does not waive your claim, provided the damage is noted on the Bill of Lading and reported to us within the applicable window.
Unless otherwise required by applicable law, risk of loss passes to the customer upon delivery to the shipping address provided, or at such earlier point as may be specified by the applicable carrier arrangement.
To request a delivery address change, contact our concierge team as soon as possible. Address changes made before your order leaves the factory are handled at no charge. Once an order has shipped, an address change may not be possible, and where the carrier or manufacturer permits one, the associated fee is the customer's responsibility.
Teak & Marble Atelier, Ltd. | 16192 Coastal Highway, Lewes, Delaware 19958 | Concierge: concierge@teakandmarbleatelier.com | Dealer inquiries: partnerships@teakandmarbleatelier.com